Privacy Policy

Last updated: April 2026

Muck Mate Limited ("we", "us", "our") is committed to protecting and respecting your privacy. This policy explains how we collect, use, and safeguard your personal data when you use our platform and services.

1. Who We Are

Muck Mate Limited is a company registered in England & Wales (Company No. 17076631). We are the data controller responsible for your personal data.

Contact: info@muckmate.co.uk | 0161-531-2505

2. Information We Collect

• Account information: name, email address, phone number, company name, role
• Job data: collection/delivery addresses, material types, weights, photographs, digital signatures, GPS coordinates
• Driver data: location data, vehicle check records, timesheet information, driver documents
• Billing data: payment information processed securely via Stripe
• Technical data: IP address, browser type, device information, usage logs
• Communications: messages sent through the platform, emails, support requests

3. How We Use Your Information

• To provide and operate the MuckMate platform
• To create and manage user accounts
• To facilitate job management, driver tracking, and fleet operations
• To generate waste transfer notes and comply with DEFRA requirements
• To process payments and manage subscriptions
• To send service-related notifications and updates
• To improve our platform and develop new features
• To comply with legal obligations

4. Legal Basis for Processing

• Contract: to provide our services under our terms of service
• Legitimate interests: to improve our services, prevent fraud, and ensure security
• Legal obligation: to comply with DEFRA waste tracking and other regulatory requirements
• Consent: where you have given specific consent

5. Data Sharing

• DEFRA: waste transfer note data as required by law
• Stripe: payment processing (Stripe's own privacy policy applies)
• Cloud service providers: for secure data hosting and storage
• Your organisation: job and fleet data shared within your company account

We do not sell your personal data to third parties.

6. Data Retention

We retain your data for as long as your account is active or as needed to provide our services. Waste tracking data is retained as required by environmental regulations (minimum 2 years). When data is no longer required, it is securely deleted.

7. Data Security

We implement appropriate technical and organisational measures including encryption in transit and at rest, access controls, and regular security reviews.

8. Your Rights

Under UK GDPR, you have the right to access, correct, delete, restrict, and port your personal data, and to withdraw consent at any time. To exercise these rights, contact info@muckmate.co.uk.

9. Cookies

Our platform uses essential cookies to function and analytics cookies to understand usage. You can manage cookie preferences through your browser settings.

10. Changes to This Policy

We may update this policy from time to time. We will notify you of significant changes via email or through the platform.

11. Contact & Complaints

Questions about this policy: info@muckmate.co.uk. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.